Frequently Asked Questions

Yes, Camilla’s Bridal is a fully registered and legitimate business. Founded in 2023, we operate with complete transparency and consumer protection. Our UK company registration details are as follows:

• Company Name: Camilla's Bridal Ltd
• Companies House Registration Number: 15181175
• Legal Form: Private Limited Company (Registered in England & Wales)
• Incorporated: 2 October 2023
• Registered Office Address: 42 Johnston Street Blackburn, Johnston Street, Blackburn, England, BB2 1HD

For operational logistics and US customer service, our office is located at 550 Center St, Auburn, Maine 04210.

No. Camilla's Bridal was officially founded in 2023. During our expansion, we acquired the camillasbridal.com domain name. We are in no way affiliated with, endorsed by, or connected to any previous business that may have operated under this web address in the past. Specifically, we are entirely distinct from a former local bridal salon that previously operated out of Arlington.

We do not share ownership, management, staff, or liability with any prior entities. All operations on this site are solely managed by the current Camilla's Bridal entity.

We believe the traditional gown market has unjustifiable markups. We utilize a direct-to-consumer model. By partnering directly with designers and cutting out the middlemen and expensive brick-and-mortar boutiques, we ship premium, high-quality gowns straight to your door without the retail markup.

Live Chat: Click the chat widget in the lower left corner of your screen to speak to a Team Member. If you reach us during off-hours, we'll be sure to get back to you within 24-48 hours.

Email: info@camillasbridal.com

Office Hours: Mon - Fri 10 am - 5 pm CET (Closed Weekends & Holidays)

Address: 550 Center St, Auburn, Maine 04210

We accept all major credit cards including Visa, MasterCard, and American Express, alongside other secure payment methods available at checkout.

Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that all transactions are protected and confidential.

Orders are processed quickly to ensure fast delivery. If you wish to cancel or make changes, please contact us within 24 hours of placing your order. We currently only process orders through our website to ensure accuracy.

If you have specific requirements for alterations or customizations, please leave a note in the cart before placing your order, and our team will accommodate you if possible.

Most in-stock items are processed within 1-3 business days. If you have ordered a custom-sized or made-to-order gown, processing/tailoring time typically takes 7-14 days before it is shipped out.

Delivery times vary depending on your location and the shipping method selected. Typically, delivery takes 5-10 business days after the processing time is complete.

Once your order has been shipped, you will receive an automated email containing your tracking number and a link to track your package. You can also log into your account on our website to view your order status.

Shipping costs are calculated based on your location and the weight of your package. The exact shipping fee will be displayed at checkout before you finalize your payment. We occasionally run promotions offering free standard shipping, so keep an eye out!

For customers in the US, EU, UK, and Canada, taxes are included in the price. For other countries, customs duties, taxes, and additional fees are the responsibility of the customer. Please check with your local customs office for details.

If your order has not yet shipped, we may be able to change the delivery address. Please contact us immediately to update your shipping address.

We offer a 14-day return policy for most standard items. If your item is eligible, you can return it for a full refund. For custom or made-to-order items, please contact us for more details regarding eligibility.

Yes! We work directly with our designers and manufacturers to ensure the gown you receive matches the photos exactly. Please note that slight color variations may occur depending on your monitor's settings and lighting.

Yes, our sizes follow the standard UK sizing system (e.g., UK 10, UK 12). If you are unsure, we highly recommend checking our detailed size guide rather than guessing based on your usual street clothes size.

We provide a detailed size guide on our product pages that explains exactly how to measure your bust, waist, and hips for the most accurate fit. We recommend having a friend or professional tailor help you measure.

If your measurements don't align perfectly with our size chart, you can select the custom sizing option at checkout. Just input your specific measurements, and we'll tailor the gown to fit you.