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Return Policy

At Camilla's Bridal, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.

AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

Our Commitment to Excellence

From the moment you choose Camilla's Bridal for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.

Transparent and Clear Guidelines

We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Camilla's Bridal. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.

Your Satisfaction Guaranteed

Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.

Return Eligibility

While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.

Damaged Dresses or Wrong Item Received

At Camilla's Bridal, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.

Definition of Damaged Dresses

Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.

Variations in Handmade Products

It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.

Our Commitment to Resolution

Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Camilla's Bridal.

Assistance and Support

If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@Camillasbridal.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.

Return Process for Damaged Dresses or Wrong Item Received

If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return. Return shipping costs for damaged items will be covered by us.

Made-to-Order Dresses

All dresses priced over $100 are meticulously handmade and made-to-order, tailored specifically to your preferences. As a result, no returns are accepted for these items. We do not maintain excess inventory in our store; each order is uniquely crafted upon placement. Therefore, we are unable to accept returns for goods that are made to your exact specifications.

Please note that this policy ensures the highest level of quality and customization for our customers, and we appreciate your understanding in this matter.

At Camilla's Bridal, we take pride in offering a curated selection of dresses that are not only stylish and elegant but also crafted with meticulous attention to detail. Our Made-to-Order Dresses, are a testament to our commitment to providing you with garments that are tailored to your unique preferences and specifications.

Craftsmanship and Precision

Each Made-to-Order Dress is meticulously handmade by our skilled artisans, ensuring that every stitch is placed with precision and care. From the selection of premium materials to the final touches, we spare no effort in creating a garment that reflects your individual style and personality. Whether you're seeking a timeless classic or a modern statement piece, our Made-to-Order Dresses are designed to exceed your expectations.

Limited Returns

Due to the personalized nature of our Made-to-Order Dresses, the possibility of returns is limited for these items. While we understand that circumstances may arise where a return is necessary, we ask for your understanding in recognizing the unique process involved in creating these garments. Our goal is to ensure that each dress is tailored specifically to your preferences, resulting in a garment that is truly one-of-a-kind.

Dresses Under $100

In contrast, Dresses priced under $100 offer a more accessible option for those seeking quality and style at an affordable price point. While these dresses may not be made-to-order, they still undergo the same rigorous quality control measures to ensure that they meet our standards of excellence.

Eligibility for Returns

Dresses priced under $100 are eligible for returns under certain conditions. If you're not completely satisfied with your purchase, you may return the dress within 14 days of delivery for a refund. We ask that the dress be returned in its original condition with all tags attached to ensure eligibility for a refund.

Our Commitment to Satisfaction

Whether you choose a Made-to-Order Dress or a Dress Under $100, our commitment to your satisfaction remains unwavering. We strive to provide you with a shopping experience that is seamless, enjoyable, and ultimately leaves you feeling confident and satisfied with your purchase.

Refund Procedure

Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.

Final Sale Items

At Camilla's Bridal, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.

Non-Returnable and Non-Refundable

Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.

Considerations Before Purchase

Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.

Sizing and Fitting Issues

To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.

Color Mismatch

Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.

Item Is The Size You Ordered But Does Not Fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Exchange Policy

Do you wish to exchange your dress for a different size or item?

Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.

Order Cancellation

We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:

Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.

Orders canceled within 72-120 hours after order confirmation will receive a 50% refund of the price.

Orders canceled beyond 120 hours after payment confirmation are not eligible for a refund.

Once your order has been shipped, it can no longer be canceled.

Additional Assistance

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@camillasbridal.com. Our dedicated customer service team is here to assist you.

Thank you for your understanding and continued support.

Warm regards,
The Camilla's Bridal Team