Serpentine-Mermaid Bridal Gown with Off-the-Shoulder Sleeves, Off-Shoulder Neckline, Embroidery Detailing, and Natural Waistline

Accessories not included—veil, sleeves, crown, etc. Return and Refund

Return Policy

At Camilla's Bridal, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.

We accept returns for accessories such as veils, shoes, and crowns. These items may be returned within 14 days of delivery for a refund, provided they are in their original condition with all tags attached. This policy ensures that our customers can shop with confidence while maintaining the integrity of our custom-made dress offerings.

Made-to-Order Dresses

All of our dresses are meticulously handmade and made-to-order, tailored specifically to your preferences. This means that once your order is placed, it is crafted uniquely for you. As a result, we are unable to accept returns or exchanges for these items. Please note that we ship quality-controlled dresses without any damage. Any damages occurring during try-on or alterations are not our responsibility. Our commitment to creating personalized, high-quality garments ensures that each piece is crafted with care and attention to detail, tailored to your specifications.

Our Commitment to Excellence

From the moment you choose Camilla's Bridal for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.

Transparent and Clear Guidelines

We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Camilla's Bridal. Whether you're returning an accessory or seeking assistance with an order, we're here to assist you every step of the way.

Your Satisfaction Guaranteed

Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase of an accessory, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.

Sizing and Fitting Issues

To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.

Color Mismatch

Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. 

Item Is the Size You Ordered but Does Not Fit

Please understand that items that do not fit properly but are in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Exchange Policy

Do you wish to exchange your dress for a different size or item?

Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please place a new order.

Order Cancellation

We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:

• Orders canceled within 24 hours after order confirmation will receive a 90% refund of the price.
• Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
• Orders canceled within 72–120 hours after order confirmation will receive a 50% refund of the price.
• Once your order has been shipped, it can no longer be canceled.

Additional Assistance

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@camillasbridal.com. Our dedicated customer service team is here to assist you.

Thank you for your understanding and continued support.

Warm regards,
The Camilla's Bridal Team

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